Shipping & Returns Policy

Aldercrestt LLC is the official seller (seller of record) of every order placed on Aldercrestt and is responsible to you for its proper fulfillment. Pieces are prepared and shipped by independent Sellers on behalf of Aldercrestt LLC, but your contract is formed solely with Aldercrestt LLC.

Whatever the issue (a delay, a damaged piece, a return, or a refund), your point of contact is Aldercrestt LLC. You do not need to deal directly with Sellers. Write to us at hello@aldercrestt.com.

Most pieces ship within 1 to 5 business days after your order is confirmed; custom pieces may take longer, as noted on the listing. Shipping costs and estimated delivery times are shown at checkout, before you pay.

When tracking is available, it is added to your order so you can follow its journey. Delivery times are estimates and may be affected by carriers, customs, or events beyond our control.

If your order has not arrived within a reasonable time, contact us at hello@aldercrestt.com and we will make it right.

You can request a return within 30 days of delivery. Pieces must be returned in their original condition, unless they arrived damaged, defective, or not as described.

Returns are free: Aldercrestt LLC provides a prepaid return label, so you do not pay return shipping. Some pieces may not be returnable for hygiene, safety, or customization reasons; this is noted on the listing.

1. Open the order in your account, choose "Request a return", and tell us the reason.

2. We review your request and, once it is approved, we email you a prepaid return label.

3. Pack the piece and send it back with the label.

4. As soon as the return is on its way or received, we process your refund. We keep you posted by email at every step.

All refunds are issued by Aldercrestt LLC, the official seller. Approved refunds go back to your original payment method (or, if you prefer, as shop credit). Once issued, they usually appear within 5 to 10 business days, depending on your bank or card issuer.

The refund covers the price of the piece, along with the shipping, sales tax, and Buyer Protection fees paid for the returned piece, depending on the reason for the return and applicable law.

You can cancel an order yourself from your account at any time while it is neither paid nor shipped. If an order has already been paid but not yet shipped, contact us quickly and we will cancel it and refund you where possible.

Once a piece has shipped, a cancellation is handled as a return (see above). Custom pieces may no longer be cancelable once work has started; this is noted on the listing.

If a piece arrives damaged, defective, or materially different from its description, contact us within 30 days: Aldercrestt LLC will arrange a free return and a replacement or full refund. Every order is covered by Aldercrestt Buyer Protection.

Aldercrestt LLC, 1720 Powderhouse Rd, Ste 2547, Cheyenne, WY 82009, United States. For any question about shipping or returns, write to us at hello@aldercrestt.com.